Return Policy

1. Digital Services

SageSMS provides digital messaging services rather than physical products, so a traditional return period does not apply. Once SMS credits have been delivered to your account or Sender ID registration has been submitted, the service is considered rendered.

2. Non-Refundable Items

The following are non-refundable once processed:

• SMS credit top-ups already added to your account balance
• Sender ID registration and approval fees
• One-time account setup fees
• Messages that have already been sent

3. Account Setup Advance

A non-refundable advance may be required to begin custom account setup or integration support. This covers the work required to configure your account, Sender ID, and API access.

4. Approved Refunds

Where a refund is approved (for example, an unused setup fee before any credits are issued), it will be processed within 30 days to the original payment method.

5. No Exchanges

Because SMS credits are account-specific and non-transferable, we are unable to offer exchanges between accounts or plans once credits have been issued.

6. Contact Us

For questions about a specific transaction, contact us at [email protected] or +94 76 7156 985 and we'll be happy to help.